1. Honesty
A lot of hosts will make up all kinds of excuses and blame everyone else but them including the customer when they know that they made the mistake. We promise never to lie to you and and always be upfront about any problems including occasional blunders of our own.
2. Reliability
We take pride in providing the best hosting we can which means we are constantly making sure our servers are up to take and working smoothly so we find issues before you even notice them. Fixing potential issues before they happen is called proactive server monitoring and maintenance while the other guy will offer reactive monitoring and maintenance while you are left filling out support tickets just to let them know of the problem.
If we do have a service provider outage rest assured we are on the phone yammering at our service provider trying to figure out what happened and how soon it will be fixed so we can keep you informed on the progress they are making. A lot of hosting providers wouldn't even admit there was an outage.
3. We have been around for a while
We been in the business for fifteen, thats 15, years. How many other hosts have you been with that closed up shop in the middle of the night and left you hanging with no hosting, no files, and no chance at getting your money back?
4. We care
We care for out customers because, lets face it, if it weren't for you we wouldn't be in business. All kidding aside we want you to feel at home and comfortable enough that you can come to us with your questions and let us know how we can serve you better. You don't stay in the business long if you can't keep your customers happy and that is exactly what we want to do.
5. Backups
Backups, backups, backups!. You can ever have enough backups! Computers, it seems, are big fans of Murphy's law "if anything can go wrong, it will." We keep daily, monthly and weekly backups of your accounts just in case disaster strikes.
6. Price
We are cheap and proud of it. Sure, we might not be as cheap as a 15 year old reseller selling hosting during summer break but, well, we have to be realistic. We keep our prices as low as we can without compromising on our quality and that is something we are proud to stand-by.
7. People
We are real people. We are not computers that automatically replying to your tickets with information that matches two or three of the words that happened to be in your reply but isn't anything close to the answer you need. When you talk to some one at Ezhoster you are talking to a real live technician that is more than likely going to be the same technician that is going to resolve your issue. No more hoping from one desk to the other answering questions that don't even relate to your problem.
8. 24/7 monitoring
Our servers are also monitored 24/7 by both our technicians and our provider to make sure everything is operating while you are sleeping, at work or partying hard.
9. Hardware
We use quality hardware from Dell and SuperMicro to provide
you with the best service we can offer.
10. Network
Our servers are connected using 100Mbit or 1000Mbit up-links to our provider's switched network. Through our provider we get connectivity to four different networks to maximize our availability and speed.
11. Support
We promise to provide the best support we can to help you get your site online and keep it there. Our staff is carefully trained and continually monitored to ensure the best quality responses to your questions. Don't think we are doing a good enough job? Tell us how we can help you better.
12. Data Center
Our servers are hosted in a precision-controlled environment that includes raised floors, air conditioning, and power systems. Access to the data center is carefully restricted to authorized personnel 24 hours a day seven days a week to ensure your data is protected.
13. Overselling?
We promise that we won't stuff our servers to the brim with customers like some other hosts do in order to convince customers that they can have "unlimited" resources. Don't they know this simply isn't possible? We keep the customer to server ratio as low as possible to ensure that your sites are responsive day or night.
